Fatz Cafe
SERVICE MANAGER
Lincolnton, NC
REPORTS TO: Operating Partner/General Manager
POSITION SUMMARY:
The position requires an outgoing, positive and guest/associate focused individual who has a clear understanding of what exceptional guest service requires. This person is responsible for all Front of House Operations.
TASKS:
- Coaches, teaches and trains associates on all guest related functions.
- Able to solve problems rapidly and fairly.
- Responsible for daily operational and administrative tasks.
- Responsible for selection and hiring of front of house associates.
- Responsible for associate scheduling and labor control for the front of house.
- Responsible for execution of front of house training programs.
- Responsible for bar operation.
- Grows revenues and profits through community involvement and a dedicated desire to satisfy our guests.
- Assists in maintaining the morale of all associates through treating them with courtesy, dignity and respect.
- Reviews associates' performance and documents disciplinary action as necessary.
- Assists the Operating Partner/General Manager in the administration of all areas of the operation.
- Responsible for the front of house cleanliness and sanitation.
- Ensures compliance with all regulatory standards, i.e. health/fire inspections.
- Good understanding of POS computer systems.
- Complete other duties as delegated by the Operating Partner/General Manager.
Education: High school graduate or equivalent.
Experience: Sufficient exposure, generally a minimum of two years as a restaurant manager.
Physical:
- Must be able to speak clearly and listen attentively to guests and associates.
- Must be able to stoop, bend, and perform extensive walking.
- Exposure to wet floors, noise, and temperature extremes occurs.
- Must be able to lift up to 30 pounds on a semi regular basis.
- May be required to perform diverse physical tasks.
- Must bust Bant me able to pass a drug test.
Fatz Cafe is an Equal Opportunity Employer
